INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY –
GUIDE TOWARDS PROGRESSIVE INFORMATION TECHNOLOGY BUSINESS
SUMMARY
The Information Technology Infrastructure Library is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. ITIL is the most widely accepted approach to IT Service Management in the world. It promotes a quality approach to achieving business effectiveness, economy and efficiency in the use of information systems. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in ITSM. ITIL is to be adopted and built upon by an organisation as per its purposes and needs. ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. In today’s competitive market, being ITIL complaint is a definitive edge over the competitors.
